All of our core services are backed by our comprehensive, 24/7 support-desk; clients depend on our on-going support to maintain compliance, improve efficiency and ensure that GREEN targets are met.
Contracts are valid for 12 months and provide:
- Dedicated help and support experts
- Knowledge and advice on systems and processes
- Quick response to customer needs
- Call-logging and reporting for your records
- Proactive escalation procedures for quick resolution
Your estate information is documented and held within our extensive knowledge base and our specialist service desk operators use tailored service desk software to manage all calls. Our service desk helps customers that need a quick response service on-site; typical service levels include a 60 minute response.
Helistrat offers a client portal where web-based, real-time reporting is visible to all your stakeholders.
Proactive escalation procedures of logged calls ensure that any protracted issues are dealt with quickly and efficiently, providing added value to Facilities and Site Managers across all sectors.